Many popular hosting providers promise ‘unlimited’ features like storage, MySQL databases, sub-domains, etc. Sound too good to be true? Well, you’re right. This is the latest notice from the popular WordPress hosting provider, BlueHost, informing their customers to not abuse the unlimited storage:
What is the definition of unlimited, BlueHost? Unlimited:
not limited or restricted in terms of number, quantity, or extent.
So, when we signed up with the sell point of :
Unlimited domain hosting
Unlimited hosting space
Unlimited file transfer
Unlimited email accounts
What we should have known [ enter facepalm ] is that in fact we will actually be receiving… according to your Terms of Service is:
” Bluehost’s offering of “unlimited” services is not intended to allow the actions of a single or few Subscribers to unfairly or adversely impact the experience of other Subscribers.”
Notice how they place quotes “” around the word unlimited in the terms of service, but not on their homepage where they’re selling you their services? It’s not their fault you didn’t read the TOS to better understand that they actually cannot provide you by definition – true unlimited hosting space. It’s their users fault for believing that their hosting package is providing them unlimited space. Pff! Stupid customers….
What bothers me most, is not so much the restriction on space, but the way they are selling their service by misusing and redefining words that end up being a lie. If you take advantage of the “unlimited” space, they now tell you on the CPanel that doing so will degrade the quality of your site’s performance, see:
“Storing a large number of files on your account can cause a degradation of performance. To see more information see our File Count page.”
This is a classless attempt to attract new subscribers, and it’s dishonest. One huge reason why I praise services like ASmallOrange for being upfront about important specs like storage space, site installation limits and renewals (which by the way you sign up for BlueHost at an attractive 4.95/mo only to be surprised that it sky-rockets to 11.95/mo the following year)… ASmallOrange states in their company policy:
“A Small Orange isn’t like those big hosting conglomerates. We don’t promise “unlimited plans” that are actually hindered by hidden limitations. Instead, you’re only responsible for paying for the resources you need. “
I wish more companies would rely upon honest-upfront policies so you don’t have to worry about reading the TOS to get the clear-accurate picture. Furthermore, their service would be worth more than the sell-point that attracted you to sign up. I despise these ‘schemes’ to get quick money, surprise price-hikes that creep up without warning. “Well, you should have read the fine print when you signed up. You would have known that 12 months later you’d be paying more!”. Not cool BlueHost.